Payment & Cancel Policy
- We use third party system “Stripe” for payment. Stripe provides very secured payment system used by a lot of tech companies such as Twitter, Pinterest, Lyft.
- All Payment should be done through Ordertrip and Stripe.
- We charge 3% for using Credit Card.
We don't store any user's payment information such as credit card.
We can’t take any responsibity about stripe payment system but stripe will do.
Security and Fraud Controls
Privacy of OthersYou represent to Stripe that you are and will continue to be in compliance with all applicable privacy laws. You further represent that you have obtained all necessary rights and consents under applicable law to disclose to Stripe – or allow Stripe to collect, use, retain, and disclose – any data that you provide to us or authorize us to collect, including information that we may collect directly from your end users via cookies or other means. As between you and Stripe, you are solely responsible for disclosing to your customers, as applicable, that you are utilizing Stripe Services and providing customer data to Stripe. If you receive information about others, including cardholders, through the use of the Stripe Services, you must keep such information confidential and may only use it in connection with the Stripe Services. You may not disclose or distribute any such information to a third party or use any such information for marketing purposes unless you receive the express consent of the user to do so. You may not disclose card information to any third party, other than in connection with processing a card transaction requested by your customer using Stripe Payments and in a manner consistent with PCI DSS and applicable law.
Tour offers are purchased through the ‘Accept offer’ button found on a guide’s offer page.
When you accept the local's offer, the fee will be charged so that travellers pay OrderTrip in advance to have a tour.
Guide can’t charge extra money. The tour fee should be clear before. If guide charged extra money, please report it to us.
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the tour is marked as reviewed.
|Cancel Date||Cancel Fee and Refund|
|more than 3 days||refund 100%|
|within 3 days of the tour||Cancel Fee is 30% and refund is 70% of tour fee|
|cancel 8 hours before the tour||Cancel Fee is 50% and refund is 50% of tour fee|
|within 8 hours before the tour||cancel Fee is 100%.|
*Funds returned to your balance from cancelled orders will not include processing fees paid.
To withdrawl revenue, paypal account is required. We will transfer money to your paypal account within 7 ~ 10 working days on PST.